You can ask us to delete your LingoVae data at any time. This page explains what happens, how to make the request, and how long it takes. For the full picture, see the Privacy Policy.
The fast path
Uninstall LingoVae from your Shopify admin. When you uninstall, Shopify notifies us automatically. Within 48 hours we mark your shop's data for deletion under the schedule below.
Your storefront is unaffected by the deletion process. The theme app extension stops rendering styled content the moment you uninstall; your original Shopify product descriptions show in their place automatically.
Or email us directly
If you want a deletion record outside of an uninstall (for example, you're not the shop owner but you've used LingoVae as a staff member), email privacy@lingovae.com from the address you signed up with. Include your shop domain so we can verify the request.
What gets deleted
- Your account record and email address.
- All voices you've installed, customized, or built (Pro).
- All draft and published styled descriptions LingoVae generated for your products.
- All bulk job records, schedules, and campaign routing rules.
- All version history.
- Your activity log.
What we keep, and why
- Billing records — kept for the period required by tax and accounting law (typically 7 years). These are stored in Shopify's billing system, not in LingoVae's database.
- Aggregate analytics — usage statistics with no link back to your shop. Used to improve the product.
- Security logs — kept for 90 days for fraud prevention, then deleted.
Timeline
- Within 48 hours — your data is marked for deletion and immediately stops being used in any way.
- Within 30 days — your data is fully deleted from production databases.
- Within 90 days — your data is fully deleted from backups.
What about my Shopify product descriptions?
LingoVae never modifies your original Shopify
product.descriptionHtml. Styled content is written to
Shopify metafields under the commstyles namespace, and
a theme app extension reads from there. When you uninstall, the
extension stops reading; your original descriptions render
unchanged.
If you want the metafields themselves cleared from your Shopify shop (separate from LingoVae's database), use the in-app Revert action on each product before uninstalling, or contact us and we'll do it on your behalf.
Contact
All questions and requests: privacy@lingovae.com.